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On the Internet, nothing travels faster than a tip on how to score a
bargain. Especially in an economic downturn.

With online retail sales falling this month for the first time, Internet
merchants are offering steep discounts to anyone willing to punch in a
secret coupon code or visit a rebate site for a “referral” before
loading up their virtual cart.
Shoppers obsessed with finding these bargains share the latest
intelligence on dozens of sites with quirky names like RetailMeNot.com,
FatWallet.com and the Budget Fashionista. And more consumers than ever
are scanning the listings before making a purchase at their favorite Web
site.
Some online shoppers are so good at this game that they almost never buy
anything at full price, making them the digital era’s version of bargain
hunters who used to spend hours clipping coupons to shrink their grocery
bills.
Tavon Ferguson, a 25-year-old graduate student in Atlanta, became
obsessed with finding online deals last spring, while planning her July
wedding. She scoured the Web for coupons and got free save-the-date
cards, $8 bracelets for her bridesmaids and free shipping on
flash-frozen steaks for the rehearsal dinner.

“I was able to do my wedding at a price that nobody would even guess” —
$6,000, all included — “because everything down from invitations to the
photo album, I got for ridiculously low prices with online coupon
codes,” Mrs. Ferguson said.
Her favorite sites include RetailMeNot.com, which has one of the most
comprehensive lists; CouponMom.com, which includes coupons for physical
stores; and CouponCode.com, which is organized by category.
Mrs. Ferguson may be more fanatical than most people, but surfing for
online coupons is growing in popularity. In October, 27 million people
visited a coupon site, according to comScore Media Metrix, up 33 percent
from a year earlier.
“Coupons had never been a big factor online the way they are offline.
This is something new,” said Gian Fulgoni, chairman of comScore. “It’s
taken pricing power away from the retailers and given it to the
consumers, because the consumer is totally up to speed on what the
prices are.” Retailers have mixed feelings about this shift.

Generally, companies prefer limited discounts, e-mailed to a select
group of customers or sent inside packages with a purchase. When the
coupons get wider exposure, retailers lose control, potentially costing
them more money than they expected.
Two years ago, Sierra Trading Post, a site that sells overstock outdoor
gear, sent a coupon code with 1,000 of its 50 million catalogs,
expecting to generate $2,000 in sales. Instead, it led to $300,000 in
sales after a customer posted it online.
“We certainly appreciated the sales, but sales with that code were at a
very low margin,” said David Giacomini, director of catalog operations
for the company. Sierra Trading now sends some coupons directly to Web
sites and limits catalog codes to three uses.
Some retailers try to battle the coupon sites. Harry & David, a seller
of fruit baskets, threatened legal action against RetailMeNot.com this
spring for publishing its discounts, prompting the coupon site to steer
visitors to other gift-basket companies. William Ihle, a spokesman for
Harry & David, said that all of its deals were available on its own site
and the coupon sites “disingenuously mislead the consumer” by posting
expired or unverified discounts.
Other retailers use the coupon sites as marketing tools. For example,
when Scott Kluth founded CouponCabin in 2003, he had discounts for only
180 stores, and many of them did not like it. Today, 1,300 merchants,
including Dell, Target, Home Depot and Victoria’s Secret, send him
discount codes — totaling about a thousand a week.

“They have seen the power of a coupon, in this economy especially, and
they’re absolutely embracing us,” Mr. Kluth said.
Most of the sites list coupon codes submitted by readers and retailers.
Shoppers can comment on whether the coupon worked and share tips in user
forums. Some sites e-mail coupon lists to subscribers. RetailMeNot.com
goes further with an add-on to the Firefox browser that alerts users
when an e-commerce site they are visiting has a discount.
Many of the coupon sites are run by Web entrepreneurs who see a business
opportunity in collecting online discount codes at one site. They earn a
commission from the retailer when a customer makes a purchase. Sites
like FatWallet.com and Ebates offer shoppers cash back on purchases if
they sign in and then click through to the retailer.
But other discount aggregator sites were started by passionate shoppers
eager to share their bargain-hunting wisdom. Kathryn Finney began Budget
Fashionista in 2003, when she finished graduate school and found herself
broke and newly interested in bargains. Now, “it’s in my blood,” she
said. “I cannot physically pay full price.”

Ms. Finney’s site was originally aimed at friends and family, but it
quickly developed a following that has spiked 60 percent since August to
550,000 visitors a month. “We’re gaining a whole new level of fans, who
maybe weren’t budget shoppers last year,” Ms. Finney said. Her site now
makes money through advertising and referral fees.
Among her coupon-scouting tips: search the name of an online store and
the word “coupon” and compare the promotions, because bigger sites are
often able to negotiate better offers; if you find a coupon for an
offline store, call the Web site and ask it to match the price; and
insist upon free shipping, even if it means calling the manager and
asking for a coupon code.

Deborah Dockendorf, a power Web shopper in Chicago, has another piece of
advice: if you cannot immediately find a coupon code for a specific
store, just wait. “It might be two weeks, but you will have a code for
it,” she said.
Even though Ms. Dockendorf lives near the department stores of Michigan
Avenue and the boutiques of Oak Street, she says she does 98 percent of
her shopping online — always with a discount. She recently bought six
pairs of $45 Wolford opaque stockings from Saks Fifth Avenue with a 40
percent discount and free shipping. She also snagged a $400 feather bed
at half off from Pacific Coast Feather Company.

“I used to feel a little embarrassed about using them, like I was one of
those coupon queens at the grocery store,” she said. “But now there is
not a day that goes by when a friend doesn’t e-mail me for codes, and if
I don’t have one, I can find one for them soon.”
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